Daily service

With our receptionists and night audits you will always "cut a fine figure"

For the success of a hotel it is important that the reception is excellently staffed at any time of the day and night and that it is of course managed by skilled personnel who are aware of their responsibility as representatives of the house.

Our employees tune your guest positively into their stay in your hotel by their friendly character and their sense of service. Additionally they deal of course with classic receptionist tasks and communicate between the departments.

Tasks that our reception staff deals with in the daily service:

  • Guest reception
  • Point of contact for suppliers and craftsmen
  • Interface between all departments in the house as restaurant, kitchen or floor
  • Reservation service and data maintenance in online booking systems
  • Daily closings and settlements


Finally, at night, our night audits make sure that things in your hotel are functioning and they prepare the day-to-day work of the receptionists.

Tasks that our night audits deal with during night service:

  • Point of contact for guests
  • Reception of all telephone calls
  • Surveillance of all safety-relevant areas and facilities
  • Regular inspection walkways in the whole hotel area
  • Collection of breakfast queries on the hotel floors
  • Creation of daily closing